Buying a major home appliance — a range, a refrigerator, a built-in dishwasher — is not like buying a pair of shoes. The stakes are higher, the installation is more complex, the price tags run into hundreds or thousands of dollars, and the wrong choice or the wrong delivery experience can derail a kitchen renovation for weeks. For this reason, many buyers default to local appliance dealers or big-box stores where they can see, touch, and get same-day-pickup service.

Homery (homery.com), based in Brooklyn, New York, is positioning itself as a better alternative: an online appliance retailer that combines the breadth of an e-commerce catalogue with the service depth of a specialist dealer — complete with professional installation by licensed technicians, a price match guarantee, 0% APR financing, extended warranties, and a free home survey worth $250. With 25 years of retail experience and 50 years in wholesale and manufacturing behind the company, it is not an amateur operation.

But Homery's public review base is still relatively limited compared to more established competitors, which means buyers need to evaluate it more on the strength of its policies, its service infrastructure, and its brand catalogue than on a large volume of third-party reviews. This review does exactly that.

→ Browse Homery's appliance catalogue at homery.com →

What Is Homery?

Homery LLC is a Brooklyn, New York–based online appliance retailer and full-service platform, headquartered at 1870 Bath Ave, Brooklyn, NY 11214. The company operates at the intersection of traditional appliance dealership and modern e-commerce — offering an online catalogue of premium home appliances alongside specialist services that most pure-play online retailers do not provide.

The company describes its background as 25 years in retail and 50 years in wholesale and manufacturing — a depth of industry experience that distinguishes it from the category of newer direct-to-consumer appliance startups. That heritage gives Homery access to brand relationships, exclusive models, and purchasing arrangements that allow it to offer competitive pricing on premium appliances alongside meaningful post-sale support.

Homery's mission is straightforward: make premium, high-tech home appliances accessible at competitive prices without sacrificing the service support that appliance purchases — particularly high-value, installed appliances — genuinely require. The platform targets homeowners upgrading their kitchens, professionals (builders, architects, interior designers) sourcing for projects, and businesses requiring commercial or semi-commercial appliances.

→ Discover Homery's full appliance range at homery.com →

What Homery Sells

Homery's catalogue focuses on the major categories of home appliance — everything you need to furnish a kitchen or laundry room with premium equipment.

Refrigeration

The refrigeration range covers French door, side-by-side, bottom freezer, and built-in refrigerator models across standard and premium tiers. Smart refrigerators with Wi-Fi connectivity and internal cameras are part of the catalogue — an area where Homery's emphasis on smart home technology is most visible. Brands represented include major names whose rebate partnerships Homery actively promotes, including LG, Electrolux, and GE Profile.

Cooking Appliances One of the strongest parts of the Homery catalogue. Ranges, wall ovens, cooktops, rangehoods, and speed ovens are available across freestanding, slide-in, and built-in configurations. The cooking category includes premium European brands — Smeg, Ilve — that are not found in most mass-market appliance stores, giving Homery a genuine differentiation point for buyers seeking distinctive, design-forward cooking equipment. Manufacturer rebate programmes from brands like Smeg (bundle discounts), Electrolux (fit guarantee), Frigidaire (fit guarantee), and Maytag (modification reimbursement) are actively tracked and updated on Homery's rebates page.

Laundry Front-load and top-load washers and dryers, washer-dryer combos, and pedestal accessories. The laundry category includes smart connectivity options compatible with LG ThinQ, Samsung SmartThings, and similar ecosystems.

Dishwashers and Compactors Built-in and drawer dishwashers across standard and semi-professional wash performance tiers. Brand options include Electrolux, Frigidaire Professional, and others.

Air Conditioning

Central and split-system air conditioning options for residential and light commercial applications.

Outdoor and Specialty XO outdoor grills and accessories — including Homery's promotion of the XO Dream Bigger bundle programme offering grill accessories at half price with qualifying grill head purchases — round out the catalogue for buyers fitting out outdoor kitchen spaces.

→ Browse Homery's full appliance catalogue →

Five Features That Distinguish Homery

1. Professional Installation Service

This is the most significant operational differentiator between Homery and a standard online appliance retailer. Homery employs licensed and insured technicians who handle the complete installation process — not just delivery to the kerb.

The installation service covers:

Delivery and unboxing: The team delivers the appliance, carefully unpacks it, and removes all packaging materials — no cardboard mountain left in your driveway.

Utility connections: Electrical, gas, or water connections made per manufacturer specifications and local code requirements. This is the step that most home owners cannot or should not attempt without a licensed technician, and it is fully covered under Homery's installation service.

Functional testing: Every installed appliance is tested before the technician leaves to verify that all connections are secure and the unit operates correctly. No "it was working when we left" scenarios.

Post-installation demonstration: The technician walks you through the appliance's operation and answers questions before departing. Particularly valuable for high-tech ranges and refrigerators with complex control systems.

Old appliance removal: If you are replacing an existing unit, Homery's team will remove and recycle the old appliance as part of the installation service — a step that would otherwise require separate scheduling and disposal.

Expedited same-day installation: For urgent needs, same-day installation is available — a meaningful option for commercial buyers or buyers with time-critical installation windows.

For built-in or high-end appliances requiring custom cabinetry work or flush-mount fitting, Homery offers tailored installation to achieve the seamless, integrated result that distinguishes a professional kitchen from a home renovation effort.

→ Learn about Homery's installation services →

2. Price Match Guarantee — Before and After Purchase

Homery's price match policy is structured more generously than most competitors:

Pre-purchase: If you find the same product at a lower advertised price from an eligible authorised retailer, Homery will match it. Contact the team via live chat, phone, or support ticket with documentation of the lower price and the adjustment will be made before you pay.

Post-purchase: If you find a lower price within 30 days of buying from Homery, you are eligible for a refund of the difference — credited back to your original payment method after verification. This 30-day post-purchase window is uncommon in the appliance retail market and removes the "what if I could have paid less" anxiety from larger purchases.

Exclusions apply: limited-time flash sales, bundle deals, rebate offers, membership-exclusive pricing, and coupon codes from competitors are not matchable. Standard authorised retailer pricing is the benchmark for the guarantee.

→ Submit a price match request at homery.com →

3. Extra 1-Year Warranty on Every Appliance

Homery adds one full year to the manufacturer's standard warranty on every appliance purchased through its platform. For most appliances where the manufacturer warranty is one year, this effectively doubles the covered period. For units with a two-year manufacturer warranty, the total coverage extends to three years.

The warranty terms include a specific and buyer-friendly replacement provision: if a product cannot be repaired after three attempts within 30 days of the failure, Homery replaces or refunds the unit. This is a concise and clear remedy threshold — buyers do not face unlimited repair attempts before escalation.

4. Free Home Survey — $250 Value

Before major appliance purchases — particularly built-in ranges, refrigerators, or dishwashers where dimensional fit is critical — Homery offers a free home survey conducted by a specialist. The survey assesses your space, confirms measurements, identifies utility connection requirements, and flags any installation complexity ahead of delivery.

This service, which Homery values at $250, eliminates one of the most common and costly mistakes in appliance purchasing: buying a unit that does not physically fit the existing cutout or that requires expensive electrical or gas modification the buyer did not anticipate. Having this information before the purchase rather than on delivery day is practically significant.

5. 0% APR Financing and Flexible Payment Options

Homery offers 0% APR financing through Affirm for qualified purchasers, with terms of 6 or 12 months. For premium appliances in the $1,000–$5,000 range — a common price tier for ranges, built-in refrigerators, and multi-appliance kitchen fits — the ability to spread payments interest-free across 6 or 12 months meaningfully changes the effective affordability.

Payment options at checkout include Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Affirm. Early repayment of financed purchases carries no penalty.

For business buyers and trade professionals, Homery offers customised financing on larger or project-based orders: Net 30/Net 60 open account terms, extended credit lines, and deferred payment options that align with project delivery and completion timelines rather than purchase date.

→ Explore Homery financing options →

Pricing: How Homery Competes

Homery's pricing strategy sits at the competitive-to-premium tier of the online appliance market, which reflects the calibre of brands it carries. It is not positioned as a discount appliance retailer — its value proposition is in service depth, warranty, and installation, not in the lowest possible price on commodity appliances.

That said, the price match guarantee and the 30-day post-purchase protection ensure that buyers are not paying more than the market rate for any specific appliance. Combined with the value of the free home survey, the extended warranty, and the professional installation service — which would cost $150–$400+ as standalone services from a third-party installer — the total landed cost of an appliance from Homery compares favourably to a retailer offering a lower sticker price but requiring buyers to source installation and warranty extension independently.

Manufacturer rebates available through Homery's rebates page add a further saving layer for major purchases. Current rebate programmes from LG, Electrolux, Frigidaire, Maytag, Smeg, XO, and GE Profile allow buyers to capture manufacturer incentives on qualifying purchases — often $50–$500 per appliance — on top of Homery's own pricing.

Shipping: Free standard delivery on orders over $99. Free in-home delivery on orders over $599. Standard delivery timeline is 3–7 business days after processing (1–3 business days). Zip code eligibility for in-home delivery can be confirmed at checkout.

Homery's Service Infrastructure: Trade, Business, and Membership Programmes

Homery's platform is built for more than individual homeowner purchases — it has a dedicated professional and business layer that distinguishes it from consumer-only appliance e-commerce.

Trade Rewards Programme: Available to builders, architects, interior designers, and other trade professionals. The programme provides exclusive pricing, bulk order discounts, and dedicated project support. For professionals who are specifying and sourcing appliances across multiple projects, having a single supplier relationship with Homery's trade pricing and extended credit terms simplifies procurement considerably.

Membership Programme: Homery's membership tier unlocks early access to sales, extended warranties, access to personalised service and expert consultations, and VIP customer support. This is the consumer equivalent of the trade programme — for individual homeowners who expect to purchase multiple appliances over time, the membership benefits accumulate meaningfully.

Rewards Programme: Points-based loyalty system where purchases earn cash-applicable credits toward future orders. Combined with the referral programme ($50 reward for successful referrals) and the brand ambassador affiliate programme, Homery provides multiple ways to reduce effective purchase cost over time.

Free Home Survey: As noted above, the $250-value survey is available to all buyers considering major built-in or large appliance purchases — not just trade clients.

Homery Review: What Buyers Report

Homery's independent review base is smaller than more established competitors — approximately 20 Trustpilot reviews at the time of this writing — which reflects the company's stage of growth rather than its quality, but does mean the pattern analysis available is less comprehensive than larger-volume review data would allow. What the available feedback consistently reflects is a company with genuinely strong service delivery intentions and the operational structure to back them up.

What Buyers Praise

Phone-based ordering and customer service that actually helps. Multiple verified buyers describe Homery's sales and support team as unusually accessible and genuinely useful — the kind of personalised assistance more associated with a local specialist dealer than an online retailer. One buyer who needed to add installation to an order after already placing it describes a representative helping to amend the order over the phone and verifying all details before confirmation. Another describes a representative placing the entire order on their behalf when they found the online process difficult.

Appliance quality and delivery outcomes that exceed expectations. Buyers who received their orders describe appliances arriving in good condition with clear communication at each stage. A buyer who ordered a premium Italian range (Ilve) describes it as the best decision they have made and specifically praises the ease of the ordering experience for a high-value purchase.

Recovery from logistics problems. In documented cases where shipments arrived damaged, Homery's team worked actively to arrange replacements — even where the logistics challenge was complex. The willingness to resolve rather than deflect problems is noted specifically by multiple buyers.

Transparency and communication throughout the order. Buyers describe receiving timely emails at each stage — order confirmation, processing, shipping, delivery scheduling — with real-time tracking available through account.homery.com. For high-value appliance orders where buyers want to know where their purchase is at every step, this communication structure is specifically valued.

Where Buyers Have Raised Concerns

Restocking fee on cancellations after loading. One documented complaint describes a buyer who attempted to cancel an order before it was loaded on the truck — a request that Homery declined to accommodate. The buyer was charged a restocking fee that they felt was avoidable had Homery intervened at the right point. For high-value appliance orders, buyers should understand that cancellation windows may be tighter than expected once an order moves into active fulfilment.

Review visibility concerns. The same buyer described a feeling that their critical review had been suppressed. Platform review policies prevent legitimate merchants from removing negative reviews, but the perception of suppression — regardless of the operational reality — reflects the importance of transparent review management for brand trust.

Limited review volume means limited pattern data. With approximately 20 independent Trustpilot reviews, it is not possible to identify statistical patterns the way a brand with 5,000 reviews allows. Prospective buyers evaluating Homery should weigh the platform's policy infrastructure and professional credentials alongside available reviews, rather than relying on volume-based rating confidence that does not yet exist for this brand.

Policies at a Glance

Who Should Shop at Homery

Homeowners renovating a kitchen who need full-service support. The combination of premium brand selection, free home survey, professional installation, and extended warranty covers the complete arc of a major kitchen appliance purchase — from choosing the right product for your space to having it correctly connected, tested, and demonstrated. For a renovation project where the appliance is a significant investment, this end-to-end support structure justifies the Homery approach over a pure-play retailer.

Buyers considering European or premium brand appliances — Smeg, Ilve, XO, Electrolux Professional — that are not widely stocked or properly supported by mass-market retailers. Homery's access to exclusive and less-common models, combined with its installation expertise for high-end built-in units, fills a gap that neither a big-box store nor a basic online retailer adequately covers.

Trade professionals and design/build teams who want a single supplier for appliances across multiple projects, with trade pricing, dedicated project support, and flexible business terms. The Trade Rewards Programme and B2B financing make Homery a practical sourcing partner rather than just a retail platform.

Buyers who want financing without interest. The 0% APR Affirm option for 6 or 12 months makes high-value appliance purchases manageable without the interest burden of a credit card finance arrangement.

Buyers in the premium appliance market who want price protection. The 30-day post-purchase price match protects against buyer's remorse on high-value purchases where a price shift after buying would be particularly frustrating.

Who Should Consider Alternatives

Buyers who need appliances immediately. Homery's 1–3 day processing plus 3–7 day delivery means a minimum of 4 days from order to receipt — and longer for built-in or installation-required units where scheduling is involved. For urgent replacements (a broken refrigerator or washing machine), a local dealer with same-day stock availability is the more practical option.

Buyers seeking the very lowest commodity appliance prices on standard brands. Mass-market retailers and online volume sellers may undercut Homery on commodity models, though the price match guarantee ensures Homery can remain competitive. If your decision criteria is solely the cheapest possible price with no service consideration, a pure-price comparison may direct you elsewhere.

Buyers who prefer a very large established review base before purchasing. Homery's relatively recent growth trajectory means less independent review volume than older, larger competitors. Buyers who weight review quantity heavily in their decision process should factor this into their evaluation.

Homery vs. Competing Appliance Retailers

The comparison highlights Homery's standout advantage on return window (60 days versus Best Buy's 15), the unique free home survey, and the licensed in-house installation team versus third-party installers used by some competitors. The limitation is review volume — a real transparency gap compared to AJ Madison or AppliancesConnection, both of which have larger independent review bases.

Pros & Cons

What works:

• 25 years in retail, 50 years in wholesale — genuine industry experience, not a startup operation
• Premium brand access: Smeg, Ilve, XO, LG, Electrolux Professional, GE Profile, Frigidaire Professional and more
• Full-service professional installation by licensed, insured technicians — unboxing to functional testing
• Old appliance removal included with installation
• Free home survey worth $250 — pre-purchase dimensional and utility assessment
• Extra 1-year warranty on every appliance; replacement or refund after three failed repairs within 30 days
• 60-day return window — longer than most appliance retailers
• Price match: before and 30 days after purchase
• 0% APR financing via Affirm (6 or 12 months, no prepayment penalty)
• Business/trade financing: Net 30/60 terms, credit lines, deferred payment
• Trade Rewards Programme for professionals; Membership and Rewards for consumers
• Manufacturer rebate tracking page — Smeg, LG, Electrolux, Frigidaire, Maytag, XO, GE Profile
• Real-time order tracking via account.homery.com
• Google Top Quality Store badge
• Phone support available; customer service available Sunday hours

Worth knowing:

• Limited independent review volume (~20 Trustpilot reviews) — less social proof than established competitors
• Restocking fee applies for cancellations once order moves to active fulfilment — understand the cancellation window before ordering
• Standard delivery is 4–10 days total (processing + transit) — not suitable for urgent replacement scenarios
• 0% APR financing requires credit approval — not available to all buyers
• Focuses on new, smart appliances; not suited for vintage or discontinued model sourcing

Final Verdict

Homery is a carefully constructed appliance retail platform that makes a credible and differentiated case for buyers who want more than a box dropped at their kerb. The combination of premium brand access — including European brands rarely found in mass-market retail — a genuinely comprehensive installation service with licensed technicians, a free pre-purchase home survey, a 60-day return window, an extended warranty, and flexible financing creates a value package that serious appliance buyers should evaluate seriously.

The platform's institutional experience — 25 years of retail relationships, 50 years in wholesale — gives it the brand access and purchasing relationships that newer entrants cannot match, and the Trade and B2B programmes show a company thinking beyond individual consumer transactions.

The honest limitation is review volume. Homery's public third-party review base is still relatively small, which means buyers cannot rely on the volume of independent feedback available for more established competitors. What is available is encouraging — buyers describe a service-oriented team and outcomes that matched expectations — but prospective buyers should engage with Homery's customer service team before committing to a large purchase and use the free home survey as both a practical tool and a test of the service culture before money changes hands.

For buyers purchasing premium or built-in appliances who want professional installation, extended coverage, and a specialist-level service experience from an online platform — Homery is a strong and well-equipped choice.

Our rating: 8/10 — a well-structured, service-rich premium appliance retailer with standout installation and warranty offerings; the limited public review base is the primary caveat for buyers who prioritise third-party social proof before purchasing.

→ Browse premium home appliances at homery.com →

→ Get your free home survey — a $250 value →

→ Explore 0% APR financing options for your appliance purchase →

Questions? Call Homery at (888) 800-8050 | Mon–Fri 9am–6pm, Sun 10am–5pm | 1870 Bath Ave, Brooklyn NY 11214